Refund and Cancellation Policy

1. Cancellation Period: Customers can cancel their order within 6 hours of placing it for a full refund.

2. Cancellation Process: Customers must contact customer support via email or phone to request cancellation. The request must include the order number and reason for cancellation.

3. Refund Policy:

   • If the cancellation request is made within 6 hours of placing the order, a full refund will be issued to the original payment method.
   • If the cancellation request is made after 6 hours, but before the order has been shipped, a refund will be issued minus a 10% processing fee.
   • If the order has already been shipped, customers can return the items for a refund, but they will be responsible for return shipping costs. A restocking fee of 15% may also apply.

4. Refund Processing: Refunds will be processed within 5-7 business days of receiving the cancellation request or the returned items.

5. Exceptions:

   • Customized or personalized items cannot be canceled or returned unless they are defective or damaged.
   • Items that have been opened or used cannot be returned unless they are defective.

6. Contact Information: Customers can contact customer support at info@ashnuna.com for any cancellation-related inquiries.

7. Policy Changes: The cancellation policy is subject to change without prior notice. Any changes will be communicated to customers via email or on the website.

8. Legal Compliance: This cancellation policy complies with international consumer protection laws and regulations.